Contact Information
Company Address
No.1, Jiangsu Road, Fenhu Hi-Tech Industrial Development Zone, Wujiang District, Suzhou, Jiangsu Province, China
Domestic Market Hotline
0512-63271458
Foreign Market Hotline
0512-63271001
After sales hotline
400-8563-622
Service concept
In order to meet the quality competition and challenges in the new century, our company clearly put forward the business philosophy of "customer satisfaction as the focus of attention", put the focus of enterprise management on the customer itself, firmly establish the concept of customer service, and firmly believe that service is the continuation of product quality.
To this end, our company has set up a special after-sales service department, the headquarters of the existing professional after-sales service team, and in 26 provinces, autonomous regions and municipalities directly under the central government, 12 overseas countries and regions have service offices, forming a provincial service center/regional/headquarters three-level service system.
After-sales service
Product after-sales service commitment
All products provide a 24-month quality warranty;
◎ During the project, provide professional and technical personnel opening inspection services, provide users with on-site construction supervision, and provide optical cable connection services;
◎ Provide optical cable accessories procurement services;
◎ After the completion of the project, continue to provide perfect after-sales service and technical support, etc.
Our core product development capabilities
◎ Open a 24-hour hotline service telephone (400-856-3622) to facilitate customers to get in touch with the company in time and solve various problems raised by users;
◎ Provide relevant technical documents, test data and other required technical information free of charge;
◎ Technical training according to customer needs, or holding technical exchange meetings to facilitate the exchange and communication between the buyer and the seller;
◎ According to actual needs, our company can use two technical support methods: hotline guidance and on-site fault repair.
Customer Complaint Response Process
